Return & Refund Policy

Last Updated: January 12, 2025

At Zenviben, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return and refund policy below.

1. Returns

We accept returns on most items within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that the following items are non-returnable:

  • Gift cards
  • Personalized or custom-made items
  • Items marked as final sale

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [Your Email] or [Your Phone Number] with your order number and a description of the item you wish to return.
  2. Return Instructions: Once we confirm your eligibility for a return, we will provide you with return instructions and a return shipping address.
  3. Pack the Item: Repackage the item securely in its original packaging, including any accessories, manuals, and documentation that came with it.
  4. Ship the Item Back: You will be responsible for the return shipping costs unless the item was defective or incorrectly shipped.

3. Refunds

Once we receive your returned item and inspect its condition, we will notify you about the approval or rejection of your refund. If your return is approved, we will process your refund to the original payment method within 7–10 business days.

  • Original Shipping Costs: Shipping costs are non-refundable, and the return shipping cost will be deducted from your refund unless the item is defective or was incorrectly shipped.
  • Late or Missing Refunds: If you haven’t received a refund after the above processing time, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Your Email].

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please initiate a return for the item you wish to return and place a new order for the item you want.

5. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will offer a full refund or replacement, and we will cover the return shipping costs.

6. Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale items are not refundable.

7. Contact Us

If you have any questions about returns or refunds, please contact us at:

Zenviben
Email: [Your Email]
Phone: [Your Phone Number]