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Last Updated: January 12, 2025
Thank you for shopping with Zenviben! We strive to provide fast and reliable shipping to ensure that your order reaches you in perfect condition. Below are the details regarding our shipping process.
1. Shipping Locations
We offer shipping to the U.S. and internationally. If you are located outside of the U.S., please note that shipping times and costs may vary based on your location.
2. Shipping Methods and Delivery Times
We offer various shipping options to suit your needs. Delivery times depend on the shipping method you choose at checkout and your location:
- Standard Shipping: Delivery within 5–7 business days (U.S.)
- Expedited Shipping: Delivery within 2–3 business days (U.S.)
- International Shipping: Delivery times vary depending on destination.
Please note that business days exclude weekends and public holidays. Shipping times are estimates and are not guaranteed.
3. Shipping Costs
Shipping costs are calculated based on your location, the size and weight of your order, and the shipping method selected. You will see the exact shipping cost at checkout before completing your order.
4. Order Processing Time
All orders are processed within 1–2 business days. Orders placed after 2 PM (local time) may not be processed until the next business day. Please note that processing times may be extended during high-demand periods or holidays.
5. Tracking Your Order
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the progress of your delivery through the carrier’s website.
6. Shipping Restrictions
While we strive to offer worldwide shipping, there may be certain restrictions on some items or regions. We reserve the right to cancel any orders that cannot be shipped to your location. If there are any issues with your shipping address, you will be notified by our customer support team.
7. Lost or Damaged Packages
Zenviben is not responsible for lost or damaged packages once they have been shipped. If your package is lost or damaged, please contact the carrier directly. If you experience issues with a shipment, please contact us, and we will assist you in resolving the issue to the best of our ability.
8. Customs and Import Duties
For international orders, customs duties and taxes may be applied by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information regarding any additional fees that may apply.
9. Returns and Exchanges
If you need to return or exchange an item, please refer to our [Return Policy] page for detailed instructions. All returns are subject to our return policies and must be processed within the return window.
